What's a "C-WIP"?
A C-WIP™ (pronounced "Quip") is a Collaborative Work-In-Process notification
that is sent to one or more subscribers in real-time, through a Bluestreak™
imail, email and/or text-message to a cell phone. To send out a text message (also
referred to as an SMS), both the cell phone number AND the cellular provider (like
AT&T, Sprint, Nextel, etc.) are required for the subscriber.
Configuring a C-WIP™ Notification
The C-WIP Notification Types, listed below, can be setup into different Notification
Groups. Each group will have different attributes specified, like Customer, Order
#, Part #, Process, Operation or Alloy. If you do not assign an attribute, then
you are effectively making that attribute a “wild card”. In other words, if you
do not assign a customer for a Notification Group, then all Subscribers to that
group will receive a C-WIP any time that event occurs for ANY customer. If you want
to limit or target the notifications, then you assign the combination of attributes
you need to achieve it.
There can be an unlimited number of Notification Groups specified for the same C-WIP
Notification Type. For each group, you can assign an unlimited number of Notification
Group Subscribers; a subscriber can be a Bluestreak™ QTI user, a customer
contact or some other person that is neither a Bluestreak™ User nor a Customer
Contact in Bluestreak™. Depending upon the subscriber type, you can specify
any combination of imail, email or text message notification for each subscriber.
These notifications can be managed in QTI through the System Manager/Notifications
page. We will also be adding the ability to manage Order specific subscriptions
in the Order module and allow customers to freely manage their subscriptions in
the customer portal. Subscriptions can be added/modified/deleted at any time. It
is also worth noting that whenever possible, if an event matches multiple groups
and the same subscriber is in the multiple groups, the subscriber will usually only
receive ONE notification instead on one for each group to which he is subscribed.
Partial List of C-WIP™ Event Notifications
- Portal Feedback
- Portal Customer Pickup Request
- Order Entered
- Order Entered for COD Customer
- Part Added to an Order
- Order Part In Operation
- No Open Order Activity for x Days
- "Concession Granted - Shipping" Note added to an Order
- Order Shipper Added (Ready to Ship)
- Order Shipper Status Change (On-Truck/Delivered)
- Nonconformance Generated
- Concern Record Notification
- CAPA Record Notification
- Concern/CAPA Added
Conclusions
If you want to dramatically reduce the number of phone calls you receive and make
to update your customers, then you need to be actively using the tools and information
provided to you through the Bluestreak™ MES Enterprise Suite.
We continue to add new Notification C-WIPs, so if you see a new notification that
is not covered here, be sure to ask for an updated C-WIP document.
Bluestreak™ MES Enterprise Suite
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