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How many phone calls do you get in a day from customers inquiring about the status
of one or more orders? Each call is an interruption, and many require a return call
after a tour of the floor to check on the order. Bluestreak™ users who have
adopted the Customer Portal have far fewer interruptions because their customers
have real-time, on-line, 24x7 access to order status.
The Customer Portal is an essential element the Bluestreak™ MES Enterprise
Suite. The first element, Quote to Invoice (QTI), is the office module
and produces Quotes, Work Orders, Certifications, Shippers and Invoices. The second
element, Shop Floor, is a real-time, interactive order status system that
not only tracks orders through processing, but also provides a vehicle to communicate
important developments and changes to shop employees. Examples include "Hold" orders
and Corrective Action history specific to the order they are processing.
The Customer Portal, then, can be described as providing a picture window view into
your shop, but you can limit what each of your customers can see. Here are some
(but not all) items you can allow your customers to access:
Orders:
- Search for your parts based on dates, part numbers, counts, weights, job numbers,
PO numbers, process or alloy
- Real-time status of parts: Received, In Process, Ready To Ship, On Truck, Delivered,
Shipped and Invoiced
- Real-Time Work In Process views for every part
Shipments
- View and Print all shippers with signatures and received date/time
Certifications
- View and Print all certifications
Part Logistics
- This is extremely useful for manufacturers to see an immediate "inventory" of
all their parts that are both in process or have been completed by part number
- View a list of ALL unique part numbers heat treated in the last 50 orders. See
real-time counts of each part number: Received, In Process, Ready To Ship, On Truck,
Delivered, Shippers and Invoiced
- Quickly identify every internal Order that contained a specific part number
- Quickly identify every shipment that contained a specific part number
Quotes
- View and Print all quotes
Invoices
- View and Print all invoices
Payments
- View and Print each payment applied and which invoice(s) it was applied against
Credits
- View and Print all issued credits
Feedback
- Customers can send feedback and parts pickup requests to defined Bluestreak™
users
Bluestreak™ Customer Portal is the logical conclusion to your software needs:
- 24x7x365 access to order and related information for your customers via the internet
- Strengthens customer loyalty
- Limits daily phone interruptions, keeping you focused on the work at hand
- Provides a critical competitive advantage, for both you AND your customer
- Customer reviews from current installations are unanimously enthusiastic
- Requires no maintenance after you specify the data to which a customer has access
Bluestreak™ MES Enterprise Suite
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